Terms and Conditions

Effective Date: 21 July 2025

Welcome to Thairoom Catering. These Terms and Conditions outline the rules, responsibilities, and expectations that apply when you use our website, place an order, or enjoy our catering and food services. By accessing our website or making a purchase, you are agreeing to comply with the terms listed on this page. We encourage you to read them carefully, as they are designed to protect both you as a valued customer and our business as a professional service provider.

Thairoom Catering is dedicated to delivering authentic Thai cuisine alongside a reliable and satisfying customer experience. To maintain transparency, this page clearly explains important details regarding ordering procedures, payment policies, cancellations, delivery terms, refunds, menu availability, and the acceptable use of our services. These terms may be updated from time to time to reflect changes in our operations, legal requirements, or customer service improvements. Any updates will be posted on this page, and continued use of our services means you accept the revised terms.

When placing an order—whether online, by phone, or through a partner platform—you agree that all information you provide is accurate and complete. Orders are subject to availability, and menu items may vary based on ingredient supply or seasonal changes. Prices are subject to change without notice, but we always aim to provide fair and transparent pricing for all our customers.

Payments must be completed through approved secure methods, and all transactions are processed safely. For catering services, a deposit may be required to confirm bookings, and remaining balances must be paid before or on the date of delivery unless otherwise agreed. Our cancellation and refund policies are clearly outlined to ensure fairness—especially for large catering orders that require preparation time and fresh ingredients.

This page also includes legal protections regarding the use of our website and content, as well as liability limitations. Customers agree to use our website responsibly and not engage in any harmful or unlawful activity. While we always aim for accuracy in our services and online information, Thairoom Catering cannot guarantee uninterrupted access to the website or error-free content.

If you have any questions about these Terms and Conditions, our customer service team is always happy to help. Your trust is important to us, and we are committed to operating with integrity, clarity, and professionalism.

Welcome to Thairoom Catering. These Terms and Conditions (“Terms”)  govern your use of our website Thairoom Catering and any purchases or services made through our restaurant and catering business. By accessing or using our website, you agree to comply with and be bound by the following terms.

1. Use of Website

You agree to use this website for lawful purposes only. You must not use the website in any way that causes harm, disruption, or violates the rights of others.

2. Orders & Payments

All orders placed through Thairoom Catering are subject to acceptance and availability.
We reserve the right to refuse any order at our discretion.
Payments must be made in full at the time of ordering using the available payment methods. All transactions are processed securely.

3. Pricing

All prices listed on our website are in Canadian Dollars (CAD) and are subject to change without prior notice.  While we strive for accuracy, Thairoom Catering is not liable for errors in pricing or product descriptions.

4. Cancellations & Refunds

Orders may be canceled within a reasonable time. For refunds and return eligibility, please refer to our Return Policy.
We reserve the right to refuse refunds for services or food that fall outside the return policy terms.

5. Catering Services

Custom catering orders may require advance notice and a deposit. Details, pricing, and cancellation terms will be confirmed during booking. Thairoom Catering reserves the right to modify or decline service based on availability.

6. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Thairoom Catering and may not be used or reproduced without our written permission.

7. Limitation of Liability

Thairoom Catering is not liable for any direct or indirect damages resulting from your use of our website or services. All services are provided “as is” and “as available.”

8. Privacy

Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

9. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be handled within the jurisdiction of Ontario.

10. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page and take effect immediately upon posting.

11. Contact Information

For any questions about these Terms and Conditions, contact us at:

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